If a vehicle fails inspection, what is the appropriate action to take?

Providing a written list of reasons for the failure of a vehicle inspection is critical for several reasons. First, a written document offers clarity and a detailed explanation of the issues that led to the failure. This not only helps the vehicle owner understand the specific problems but also aids in tracking the necessary repairs.

Moreover, a written report serves as a formal record that can be referred to later, ensuring that all parties are on the same page regarding what needs to be addressed. It can be essential for warranty claims, insurance matters, or any future inspections, creating accountability and transparency in the inspection process.

While informing the customer verbally is important for immediate communication, it lacks the permanence and detail that a written list provides. Cutting the inspection sticker without documentation does not give the customer vital information about the reasons for their vehicle's failure. Lastly, immediately repairing the vehicle can be premature and may not address all the issues comprehensively without first informing the customer of the inspection results.