When should agents replace a windshield sticker?

The most suitable choice is that agents should replace a windshield sticker only if the old sticker is damaged beyond transfer. This is because a windshield sticker serves as an important indicator of inspection status, and if it is intact and legible, there is generally no need for replacement.

Windshield stickers are designed to be durable and can often be transferred to a new windshield if it is removed carefully. Therefore, if the existing sticker is not damaged, it remains valid and does not require replacement simply because a customer requests it or due to the expiration of the inspection date. Expired stickers can remain in place until the inspection is renewed, provided they are still in good condition for visibility.

This approach helps ensure that stickers are only replaced when absolutely necessary, helping to maintain clarity and avoid confusion regarding the vehicle's inspection status.